The massive societal shift caused by COVID-19 has forced public and private organizations to try to change how they operate overnight. The crisis has relentlessly exposed new issues that need quick solutions while magnifying old ones from failed or incomplete digital transformation initiatives.
Pega quickly developed the crisis response solutions portfolio based on direct client needs and challenges they are facing as a result of the global pandemic. These practical, fast-to-deploy solutions not only provide fast relief to crisis-induced problems, they also help build and expand on DX efforts for the future. This ensures these solutions deliver high-impact results now and aren’t just quick fixes that become technical debt later.
Available today, the crisis response solutions portfolio includes solutions to the following industry crisis challenges:
Government
- Helping constituents access crucial benefits
- Making new grants now and into the future
- Keeping programs current and compliant
- Triaging urgent customer requests
- Streamlining small business loans
- Making crisis-based loan concessions
- Responding to urgent email volumes faster
- Proactively retaining policyholders
- Staying resilient in a crisis and beyond
- Automating member and patient inquiry response
- Keeping your workforce safe and healthy
- Streamlining claims processing
- Digital scheduling for deferred payments
- Improving customer service through digital channels
- Retaining customers with personalized offers
- Collaborating to solve supply chain disruption
- Getting production teams back to work safely
- Offering compassionate self-service options
For more information on the crisis response solutions, visit www.pega.com/crisis-response.