As highlighted in a recent GovTech article,
Gone Phishing: L.A. County DPSS Takes Out Suspicious Emails, phishing attacks remain a significant threat to government agencies. DPSS recognized this challenge and implemented RPA to safeguard sensitive citizen data and essential services.
Xerox's expertise was instrumental in developing the RPA solution's core functionalities:
- Real-Time Reporting: The county’s incident ticketing system empowers DPSS employees to swiftly report suspicious emails through user-friendly mechanisms. This fosters a culture of cybersecurity awareness and enables a rapid incident response, minimizing potential damage.
- Advanced Email Verification: Our email security solutions form the first line of defense, utilizing best in class tools to confirm if emails are malicious. This significantly reduces the risk of successful phishing attempts and data breaches.
- Streamlined Incident Response: The RPA system automates key tasks within the incident response workflow, ensuring efficient mitigation efforts when malicious emails are detected. This minimizes downtime and safeguards critical county services.
The successful implementation of RPA exemplifies Xerox's unwavering commitment to delivering best-in-class cybersecurity solutions for government agencies. We are proud to partner with Los Angeles County DPSS in their mission to create a safer digital environment for their employees and the community they serve.
Benefits of the CRISI RPA system:
- Enhanced detection of email-based threats
- Prompt resolution of security incidents
- Heightened level of email security
- Contributes to a safe working environment
- Ensures business continuity
By leveraging Xerox's RPA and security solutions expertise, and fostering strong client collaboration, Los Angeles County DPSS is setting a benchmark for robust cybersecurity practices within government agencies. Xerox looks forward to continuing its long-time partnership with Los Angeles County and its collaboration with forward-thinking government organizations to safeguard critical data and infrastructure.
To learn more at
Robotic Process Automation Solutions at Xerox, contact Matt Molnar, Director, AI and Intelligent Automation Sales at
matt.molnar@xerox.com.
About Xerox Holdings Corporation (NASDAQ: XRX)
Xerox has been redefining the workplace experience for over a century. As a services-led, software-enabled company, we power today’s hybrid workplace through advanced print, digital, and AI-driven technologies. In 2025 Xerox acquired Lexmark - expanding our global footprint, strengthening service capabilities, and equipping us to deliver an even broader portfolio of workplace technologies to our clients. Today, we continue our legacy of innovation to deliver client-centric, digitally driven solutions that meet the needs of a global, distributed workforce. Whether in offices, classrooms, or hospitals, we help our clients thrive in a constantly evolving business landscape.
