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Arizona Department of Child Safety (DCS) simplifies processes with genAI

Learn how this Department of Child Safety simplified their processes with genAI.

December 19, 2024 •

IBM

IBM Consulting team helped us implement key Microsoft gen AI solutions that have significantly improved the efficiency of caseworkers, enabling them to focus on what really matters—helping families.

Frank Sweeney, Chief Information Officer Arizona DCS

Arizona DCS struggled to manage complex casework and keep up with constantly evolving policies. Furthermore, manual processes slowed decision-making, leading to inefficiencies and delays. Arizona DCS partnered with IBM Consulting® and applied a phased approach using Microsoft® Azure & Microsoft genAI capabilities.

This combination enabled a strategic, innovative and outcome-focused transformation, specifically tailored to meet the distinctive demands of DCS operations. The Arizona DCS transformation & modernization, resulted in improved central registry classification, virtual assistant support for policy changes and streamlined development processes that reduce workload and increased productivity.

Outcomes:
–Automated uploading of multiple documents reduces document upload time by 500%. 
–Productivity gains with a 40% increase allow more efficiency.

Solution Components:
IBM® Consulting®
IBM® Consulting® Advantage
Microsoft Azure
Microsoft Dynamics 365
Tachyon GPT

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Restlessly reinventing since 1911, International Business Machines Corporation (IBM) has decades of experience strategically partnering with leading government organizations all over the globe, to help them build innovative technology solutions that accelerate the digital transformation of government.

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Arizona Department of Child Safety (DCS) simplifies processes with genAI

Learn how this Department of Child Safety simplified their processes with genAI.