Amazon Web Services (AWS) is excited to announce that AWS Advanced Consulting Partner Aspen Technology Group and AWS Premier Consulting Partner InterVision Systems, LLC have each been awarded contracts for Amazon Connect through the California Department of Technology (CDT)’s California Network and Telecommunications (CALNET) program, which provides agencies with greater access to omnichannel cloud contact center technology.
Through the CALNET program, CDT gives state and local agencies an easy way to find and select contact center services with shortened procurement processes and reduced burden on the agency.
“Aspen is excited to be a part of the CALNET awardees,” said Charlie Conaway, Managing Partner and CEO of Aspen Technology Group. “We look forward to helping California government agencies leverage the latest contact center and Chatbot automation technology available from Amazon Web Services.”
California agencies are experiencing a high volume of requests for information ranging from health to finances to municipal services. At a time when in-person interaction is limited, citizens can call into contact centers to get the insights they need to make real-time decisions about their health and safety.
Many organizations are turning to the cloud to quickly scale, deploy a contact center, and lower costs. This budget saved can then be reinvested into call centers and other citizen services.
“We are looking forward to making CALNET and AWS proud to have selected InterVision as a go-to provider for Amazon Connect solutions for the State of California,” said Aaron Stone, CEO, InterVision. “InterVision has spent decades providing progressive contact center solutions and we’ve combined that experience with our APN Premier Consulting Partner status to deliver Amazon Connect solutions with unrivaled capabilities and savings.”
Amazon Connect—designed from the ground up to be omnichannel—provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools—all with pay-as-you-go pricing. Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.
Aspen Technology Group is uniquely suited to deploy, develop, and provide overall support of Amazon Connect and related services to the state of California. Using the AWS platform in conjunction with the expertise of Aspen, Aspen can significantly impact the citizen experience you deliver.
InterVision Systems, LLC can also add tremendous value to California agencies looking to implement a cloud-based call center. InterVision is a strategic service provider which helps organizations run, grow, and transform their mission with the power of Amazon Connect and the AWS cloud.
For more information about these AWS partners and view use cases, visit the Aspen Technology Group or InterVision Systems, LLC partner pages or contact AWS-contactcenter@amazon.com.
