Intelligent Content Management from Box helps you streamline workflows, reduce costs, and enhance government operations on a GovRAMP and FedRAMP High-authorized platform. Its scalable design outperforms legacy ECM by eliminating silos and providing smarter, intuitive content access and management.
Automate workflows
Leverage automated data collection, document generation, and e-signatures to streamline processes and reduce manual effort.
- Leverage an intuitive no-code builder to create and publish custom forms to collect data from employees, customers, and partners
- Build intelligent applications like custom dashboards and content workflows to manage content-focused processes such as document review and contract management
- Generate custom documents such as contracts, invoices, and offer letters using real data collected from forms
- Facilitate secure, efficient e-signatures for documents generated through document creation, integrated without envelope cost
Enhance security and compliance
Safeguard sensitive data, meet strict security and compliance standards, and protect sensitive citizen and operational information.
- Safely store, manage, and share confidential data across agencies while reducing risks of data breaches, operational disruptions, and cybersecurity threats
- Extensive compliance certifications enable secure collaboration while meeting industry and government standards, including StateRAMP, CJIS, HIPAA, and others
- Box’s platform helps agencies meet over 400+ security controls required for compliant cloud deployments
Accelerate with AI
Optimize AI use across the organization with seamless integration into the cloud platform — backed by GovRAMP and FedRAMP High authorization for top-tier privacy, security, and compliance.
- Leverage AI agents to automate repetitive tasks, create content, streamline workflows, improve collaboration, and maximize productivity
- Extract and apply metadata to structure, classify, and contextualize information associated with images, scanned PDFs, and other files — saving time, enhancing search, and ensuring consistency
- Quickly locate information, derive insights from complex datasets, and collaborate seamlessly across the organization
- Drive innovation throughout the content lifecycle to enhance document creation
Deploy faster, manage smarter
Accelerate deployment, reduce IT overhead, simplify administration and maintenance, and provide unlimited, scalable storage with a secure, cloud-native platform.
- Deploy new Box instances in days (not months), minimizing disruption to city, county, or state operations
- Consolidate siloed systems to reduce IT complexity and operating costs
- Automate ongoing security patches, compliance updates, and maintenance — eliminating costly manual processes
- Manage and retain vast amounts of unstructured data with unlimited storage, built for the growing needs of state and local agencies
Modernize your agency with future-ready content management
Box offers an AI-powered approach to content management, driving state and local government modernization, reducing costs, and consolidating outdated systems. It delivers:
- Secure file sharing with a cloud-native platform, replacing fragmented network drives lacking centralized control
- Custom form and document generation tools that minimize manual data entry for applications, permits, and service requests
- No-code business process apps with AI-powered workflows, metadata search, e-forms, e-signatures, and intelligent document generation
- Unlimited electronic signatures included — cutting costs by up to 85% compared to legacy solutions like DocuSign
- Unlimited storage and enhanced collaboration tools eliminate the need for separate e-signature, forms, and document management systems
- Built-in AI with no additional consumption costs, scaling securely across the agency without administrative burdens
How Box helps state and local customers achieve cost savings
The Los Angeles County Department of Public Social Services (LAC DPSS) selected Box to modernize its content management systems, aiming to reduce costs and improve citizen service delivery. LAC DPSS achieved:
- Legacy system replacement and cost savings. LAC DPSS replaced its Documentum system, reducing maintenance costs and moving to a scalable cloud platform.
- Enhanced citizen engagement through Salesforce integration. Box integrated with Salesforce to serve as the content management layer for its customer support chatbot. This allows citizens to access relevant forms, documents, and resources directly through self-service channels,improving responsiveness and satisfaction.
- Exploration of AI-powered innovation. LAC DPSS is evaluating Box Hubs and Box AI for investigations, aiming to use Box AI for extracting key details from investigation files and CCTV footage, automating metadata tagging, and powering AI-driven search and Q&A to speed up case resolution.
The Texas Department of Motor Vehicles (TX DMV) chose Box to modernize document management and eliminate legacy system challenges for citizen initiatives. TX DMV achieved:
- Replacement of legacy FileNet system. Facing rising storage costs and instability with their legacy FileNet solution, TX DMV switched to Box as a scalable document management platform — enhancing reliability and cutting storage and maintenance costs.
- Citizen-facing innovation through Salesforce integration. TX DMV is integrating Box with Salesforce to support citizen services like dealer registration for paper plates, streamlining operations and improving user experiences.
- Expansion into AI-driven automation and grants management. TX DMV is evaluating Box AI for data extraction from dealer files to speed ingestion workflows. It’s also considering a Box for Salesforce integration for grants management, highlighting the benefits of consolidating use cases onto a secure content platform and SKU.
To learn more about how Box helps state and local agencies cut costs, boost efficiency, and modernize operations, visit Box for state and local government.
