The world has changed. Governments struggle to keep up. But the case for reinvention is inevitable. Citizens expect more from their government, and want the same convenient, personalized experience from government services as they do when planning a trip or ordering supplies online. It’s no longer sufficient to bridge existing processes to the internet or new mobile devices. Operational demands require leaders produce more citizen value within tight budgets and protect against a growing spectrum of physical and cyber threats. The time has come to fundamentally rethink the underlying operations, processes, and culture that make up the business of government. Rather than reengineering to a fixed view of today’s expectations, digital reinvention creates the capability to address the moving target of rising citizen expectations.
A true digital reinvention will:
- Improve citizen interactions and engagement for greater trust in government
- Improve the decision making of civil servants for maximum impact and leaner operations
- Attract and retain the workforce of the future
Think big. Start small. And innovate quickly. Digital reinvention also means that you can get started today, with smaller, manageable projects that will deliver results in a matter of months—not years and can mitigate risks through a series of iterations. IBM brings innovative methods to our clients, a consistent architecture to access a breadth of digital technologies, and the most resilient and secure hybrid cloud platform for developing new services.