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Digital Transformation: Reinventing the Business of Government

The world has changed. And governments struggle to keep up. But the case for reinvention is inevitable.

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The world has changed.  Governments struggle to keep up. But the case for reinvention is inevitable. Citizens expect more from their government, and want the same convenient, personalized experience from government services as they do when planning a trip or ordering supplies online. It’s no longer sufficient to bridge existing processes to the internet or new mobile devices. Operational demands require leaders produce more citizen value within tight budgets and protect against a growing spectrum of physical and cyber threats. The time has come to fundamentally rethink the underlying operations, processes, and culture that make up the business of government. Rather than reengineering to a fixed view of today’s expectations, digital reinvention creates the capability to address the moving target of rising citizen expectations.

A true digital reinvention will:

  • Improve citizen interactions and engagement for greater trust in government
  • Improve the decision making of civil servants for maximum impact and leaner operations
  • Attract and retain the workforce of the future
Think big. Start small. And innovate quickly. Digital reinvention also means that you can get started today, with smaller, manageable projects that will deliver results in a matter of months—not years and can mitigate risks through a series of iterations. IBM brings innovative methods to our clients, a consistent architecture to access a breadth of digital technologies, and the most resilient and secure hybrid cloud platform for developing new services.

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About IBM

In business for more than 100 years, International Business Machines Corporation (IBM) is a widely held, publicly traded company listed on the New York Stock Exchange. Originally called the Computing Tabulating Recording Company, it was incorporated in the State of New York in 1911 and manufactured products ranging from commercial scale and industrial time recording equipment to tabulators and punched cards. It was renamed International Business Machines Corporation (IBM) in 1924.

IBM is one of the world's largest information technology companies, operating in over 175 countries with over 264,300 full-time employees. The company creates value for clients by providing integrated solutions and products that help them transform their businesses and engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of consulting and IT implementation services, cloud, digital, and cognitive offerings, and enterprise systems and software, all bolstered by one of the world's leading research organizations.

IBM Technology is addressing the hybrid cloud and AI opportunity with a platform-centric approach, focused on providing client value through a combination of technology and business expertise. We provide integrated solutions and products that leverage data, information technology, deep expertise in industries and business processes, with trust and security and a broad ecosystem of partners and alliances. Our hybrid cloud platform and AI technology and services capabilities support clients' digital transformations and help them engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of capabilities in software, consulting services, and a deep incumbency in mission-critical systems, all bolstered by one of the world's leading research organizations.

IBM Consulting delivers business transformation, technology consulting, and application operations by leveraging hybrid cloud and AI technologies from IBM, along with our ecosystem partners. To support our hybrid cloud strategy, we built up the Red Hat business to over $2.5 billion. We are pursuing a similar approach for our AI strategy with over 16,000 accredited consultants. We have also scaled our focus on the ecosystem to create multi-billion-dollar partnerships with AWS, Microsoft, and SAP. Our consulting capabilities help clients to realize value from their digital transformations, for example, a global provider of business decisioning data and analytics is leveraging watsonx for a procurement solution to improve savings, reduce time, and mitigate risk.

For more information, please visit our website at http://www.ibm.com.