Keeping technicians’ skills up to date and capturing institutional knowledge from retiring technicians can also be a challenge. So, too, can a lack of collaboration between government employees and contractors dispatched to resolve issues at multiple locations.
Ultimately, these challenges result in long resolution times, costly dispatches, more equipment downtime, and increasing support costs. How can state, local, and the federal governments leverage technology to transform their service experience and deliver a better, more satisfying customer and employee experience?
CareAR, a Xerox Company, benefits the community by providing more efficient services and increasing customer satisfaction. Through reducing costs, CareAR solution free up resources that can be used to further improve the quality and availability of services to the community.
Remote Visual AR Assist and Self-Solve Service Experiences
CareAR, is an AI-powered augmented reality (AR) visual support platform that allows government departments and agencies to digitally transform their support experience with live visual assistance and immersive guidance. With CareAR, service technicians are guided by visual prompts while receiving remote, real-time guidance from off-site experts.
CareAR AR solutions work to reduce equipment downtime by helping service technicians more quickly resolve repair issues with contextually guided remote assist and empowering customers with self-solve service experiences.
Training for less experienced staff is enabled with immersive CareAR stepby- step guidance. Computer vision-powered contextual direction with state detection automatically verifies actions for quality control, supporting efficient maintenance procedures and training.
How it Works
CareAR Instruct - Boosts self-solve and self-learning for frontline employees with step-by-step augmented reality graphical guidance. Hotspot focus engages users with contextual graphical guidance overlayed on actual objects within each user’s smartphone or wearable device field of view.
- Detect - 3D computer vision object detection focuses attention
- Guide - Step-by-Step AR self-guidance enhances comprehension
- Verify - State Detection auto adjusts steps based on motion
- See - View the service situation remotely from any location
- Solve - Visually guide and collaborate for effective problem resolution
- Save - Capture and share content in systems and with teams
Industry research firm Frost & Sullivan awarded CareAR with its 2023 Best Practices Enabling Technology Leadership Award in the North American AR in the Field Service Industry. Frost & Sullivan notably called out CareAR’s “vision for field service using an SXM framework is revolutionary and will be a boon to field service and contact center employees alike.”
CareAR, a Xerox Company is available through the following state, local, and national contracting options: State of California Software Licensing Program (SLP), NASPO ValuePoint’s Copiers & Managed Print Services Portfolio, California Multiple Award Schedules (CMAS), OMNIA Partners, Sourcewell, Carahsoft, and the LA County Enterprise Services Master Agreement (ESMA).
Learn more at CareAR.com or contact Bahruz Agayev at Bahruz.Agayev@carear.com.
