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How can government workers and technology align to serve future citizens?

New research shows only a small minority of government leaders feel their organization have met their digital transformation goals. Digitalization can transform public services – but is being held back by a lack of capabilities and outmoded ways of working. Future-fit public sector organizations need digitally aware leaders and a plan for building the right capacity, skills, culture and employee experience.

Putting humans at the center of workforce transformation efforts will help governments deliver the benefits of digitalization.

At EY, we help governments create new ways of working, with the aim of achieving better outcomes for our communities and better experiences for government employees. We deliver integrated capabilities (digital, financial, supply chain, change and performance management to name a few) that are required to address the most pressing challenges in the public sector.