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How data integration can help weave a stronger social safety net

Sonoma County partners with IBM to reduce homeless population by 9%

On winter nights, it can get surprisingly cold in Sonoma County. When the wind kicked up and Patricia saw neighborhood lights flickering in the distance, it seemed like these homes were 1,000 miles away. That’s when Patricia wrapped a blanket around herself, put another blanket over her son and wished, once again, that she could feel the warmth of a hearth instead of the deep chill of her current home — an old car.

Patricia and her son were among the many hundreds of unhoused people living in vehicles, campers, tents and other improvised shelters in Sonoma County – a place more widely known for natural beauty, wineries and affluence. However, like so many other communities in California, Sonoma County struggled with homelessness. At one time, it had the third highest rate of homelessness per capita of any county in the US.

The causes of homelessness are complex, including lack of affordable housing, poverty, mental illness and substance abuse, among other challenges. But homelessness in Sonoma County was complicated by additional factors. “We encountered a series of bludgeoning natural disasters. We’ve had five fires, then a series of floods, droughts and the pandemic,” says James Gore, District Supervisor from the 4th District of Sonoma County. “And underneath it all, we have a growing homelessness crisis.”

Over the years, Sonoma County devoted significant resources to addressing homelessness. “However, we were not seeing the outcomes we expected, with folks continuing to fall into homelessness, and not receive the long-term support they needed,” says Tina Rivera, Director of the Sonoma County Department of Health Services. “We needed to rethink, redesign, and come up with a better solution, a better service delivery for our clients, for people like Patricia and her son.”

Read this case study and find out how Sonoma County:

  • Reduced population of homeless people in Sonoma County by 9% from 2018 to 2020
  • Achieved a 35% housing placement rate for homeless people that is > 4x higher than the national placement rate

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About IBM

In business for more than 100 years, International Business Machines Corporation (IBM) is a widely held, publicly traded company listed on the New York Stock Exchange. Originally called the Computing Tabulating Recording Company, it was incorporated in the State of New York in 1911 and manufactured products ranging from commercial scale and industrial time recording equipment to tabulators and punched cards. It was renamed International Business Machines Corporation (IBM) in 1924.

IBM is one of the world's largest information technology companies, operating in over 175 countries with over 264,300 full-time employees. The company creates value for clients by providing integrated solutions and products that help them transform their businesses and engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of consulting and IT implementation services, cloud, digital, and cognitive offerings, and enterprise systems and software, all bolstered by one of the world's leading research organizations.

IBM Technology is addressing the hybrid cloud and AI opportunity with a platform-centric approach, focused on providing client value through a combination of technology and business expertise. We provide integrated solutions and products that leverage data, information technology, deep expertise in industries and business processes, with trust and security and a broad ecosystem of partners and alliances. Our hybrid cloud platform and AI technology and services capabilities support clients' digital transformations and help them engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of capabilities in software, consulting services, and a deep incumbency in mission-critical systems, all bolstered by one of the world's leading research organizations.

IBM Consulting delivers business transformation, technology consulting, and application operations by leveraging hybrid cloud and AI technologies from IBM, along with our ecosystem partners. To support our hybrid cloud strategy, we built up the Red Hat business to over $2.5 billion. We are pursuing a similar approach for our AI strategy with over 16,000 accredited consultants. We have also scaled our focus on the ecosystem to create multi-billion-dollar partnerships with AWS, Microsoft, and SAP. Our consulting capabilities help clients to realize value from their digital transformations, for example, a global provider of business decisioning data and analytics is leveraging watsonx for a procurement solution to improve savings, reduce time, and mitigate risk.

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