IE11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

How IBM Watson can help keep citizens informed

COVID-19 has citizens looking for answers about symptoms and testing sites as well as current status of schools, transportation and other public services. This has caused a strain on all government agencies, especially health and human services operations. 

Using Watson Assistant, IBM has designed a virtual assistant pre-loaded to understand and respond to common questions about COVID-19. In addition, agencies can include other important information to keep citizens informed and help them find answers quickly. 

With Watson Assistant for citizens, agencies can: 

  • Scale emergency response by sharing consistent, accurate COVID-19 information across government agencies at all levels 
  • Help citizens quickly and easily access the latest information through their channel of choice – voice or text 
  • Free valuable resources by automating answers to common questions at the local level (e.g., school closures, testing sites, transportation, etc.) 
  • Translate national/US CDC guidelines into local messaging to provide accurate answers without wait times or ambiguity 
  • Dynamically update local information with the latest developments and recommendations 
At this time, IBM is offering Watson Assistant for Citizens via the IBM Cloud at no charge for 90 days* and will assist with initial setup to alleviate the burden on already taxed government agencies. The offer includes: 

  • Access to 15 pretrained COVID-19 intents in English and Spanish, for both text and speech deployment 
  • Initial set up and deployment of pretrained intents 
  • Access to experts for help setting up and tailoring the assistant with local information 
Please register now to connect with an expert at:


*Program details will be provided by an IBM Representative 

Restlessly reinventing since 1911, International Business Machines Corporation (IBM) has decades of experience strategically partnering with leading government organizations all over the globe, to help them build innovative technology solutions that accelerate the digital transformation of government.