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How IBM Watson can help keep citizens informed

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COVID-19 has citizens looking for answers about symptoms and testing sites as well as current status of schools, transportation and other public services. This has caused a strain on all government agencies, especially health and human services operations. 

Using Watson Assistant, IBM has designed a virtual assistant pre-loaded to understand and respond to common questions about COVID-19. In addition, agencies can include other important information to keep citizens informed and help them find answers quickly. 

With Watson Assistant for citizens, agencies can: 

  • Scale emergency response by sharing consistent, accurate COVID-19 information across government agencies at all levels 
  • Help citizens quickly and easily access the latest information through their channel of choice – voice or text 
  • Free valuable resources by automating answers to common questions at the local level (e.g., school closures, testing sites, transportation, etc.) 
  • Translate national/US CDC guidelines into local messaging to provide accurate answers without wait times or ambiguity 
  • Dynamically update local information with the latest developments and recommendations 
At this time, IBM is offering Watson Assistant for Citizens via the IBM Cloud at no charge for 90 days* and will assist with initial setup to alleviate the burden on already taxed government agencies. The offer includes: 

  • Access to 15 pretrained COVID-19 intents in English and Spanish, for both text and speech deployment 
  • Initial set up and deployment of pretrained intents 
  • Access to experts for help setting up and tailoring the assistant with local information 
 
Please register now to connect with an expert at: https://www.ibm.com/watson/covid-response. 

 

*Program details will be provided by an IBM Representative 

About IBM

In business for more than 100 years, International Business Machines Corporation (IBM) is a widely held, publicly traded company listed on the New York Stock Exchange. Originally called the Computing Tabulating Recording Company, it was incorporated in the State of New York in 1911 and manufactured products ranging from commercial scale and industrial time recording equipment to tabulators and punched cards. It was renamed International Business Machines Corporation (IBM) in 1924.

IBM is one of the world's largest information technology companies, operating in over 175 countries with over 264,300 full-time employees. The company creates value for clients by providing integrated solutions and products that help them transform their businesses and engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of consulting and IT implementation services, cloud, digital, and cognitive offerings, and enterprise systems and software, all bolstered by one of the world's leading research organizations.

IBM Technology is addressing the hybrid cloud and AI opportunity with a platform-centric approach, focused on providing client value through a combination of technology and business expertise. We provide integrated solutions and products that leverage data, information technology, deep expertise in industries and business processes, with trust and security and a broad ecosystem of partners and alliances. Our hybrid cloud platform and AI technology and services capabilities support clients' digital transformations and help them engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of capabilities in software, consulting services, and a deep incumbency in mission-critical systems, all bolstered by one of the world's leading research organizations.

IBM Consulting delivers business transformation, technology consulting, and application operations by leveraging hybrid cloud and AI technologies from IBM, along with our ecosystem partners. To support our hybrid cloud strategy, we built up the Red Hat business to over $2.5 billion. We are pursuing a similar approach for our AI strategy with over 16,000 accredited consultants. We have also scaled our focus on the ecosystem to create multi-billion-dollar partnerships with AWS, Microsoft, and SAP. Our consulting capabilities help clients to realize value from their digital transformations, for example, a global provider of business decisioning data and analytics is leveraging watsonx for a procurement solution to improve savings, reduce time, and mitigate risk.

For more information, please visit our website at http://www.ibm.com.