Robotic process automation (RPA) operates like a virtual employee, reliably performing high-volume tasks and processes without requiring any attention, resulting in a range of efficiency and quality improvements over existing, more human-centric solutions. Typically, approximately 60% of an organization’s process activities can be addressed by RPA. These include:
- High-volume processes
- Repetitive tasks
- Digital processes
- Tasks with multiple steps
- Tasks that require humans to interact between multiple digital interfaces (e.g., ERP software, email)
- Processes that offer high-value potential from automation (e.g., service improvement, accuracy, efficiency)
At EY, we help governments create new ways of working, with the aim of achieving better outcomes for our communities and better experiences for government employees. We deliver integrated capabilities (digital, financial, supply chain, change and performance management to name a few) that are required to address the most pressing challenges in the public sector.