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Issue Brief – Transform Human Resources in Government

Automate Workflows, Increase HR Efficiency, Empower Employee Productivity

Today’s Federal workforce expects the same consumer grade service experience they have in their everyday lives. This is especially important when it comes to routine HR tasks – updating information, selecting healthcare, and more. But, legacy systems are not designed to deliver automated, on-demand self-service experiences. As a result, the majority of HR time – sixty to seventy percent – is spent on repetitive, transactional activities.

With the recent signing of the Modernizing Government Technology (MGT) Act into law, Federal agencies are working now more than ever to streamline and modernize their technology infrastructure. At the same time, the Federal workforce is becoming more mobile. Federal missions are evolving – teams need up-to-date knowledge and skill sets. And, agencies compete with the private sector for the best and the brightest – in fact, only 32 percent of Federal employees say their agency is able to recruit people with the right skills. The volume of employee demands, budget constraints, and limited resources is overwhelming for Federal HR teams. Fortunately, agencies have new options to address these challenges.

Automating routine processes will improve employee experiences and ease the burden on HR teams. As a result, HR is empowered to deliver strategic value and develop a workforce ready to meet any mission.

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ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.