Over the past several years, the state has rapidly transformed many public services through technology modernization programs. With that transformation, user-to-application performance has become critical to public service success. How can IT teams ensure that user experience consistently meets service goals?
Quickly Identify Root Cause of Technology Issues
While IT infrastructure has modernized, often, the tools IT teams use to troubleshoot technology issues and optimize user experience have not. Troubleshooting a problem often involves struggling to stitch together information from multiple traditional application, network, and other monitoring tools to find the root cause, a time-consuming process often complicated by visibility gaps. To remedy this, IT teams are modernizing performance monitoring tools by adopting Digital Experience Monitoring (DEM) solutions. DEM provides the end-to-end performance monitoring necessary to quickly pinpoint the root cause of an issue and reduce MTTR.
Optimize Digital Experience
With digital transformation, user-to-application experience can be impacted by issues associated with many technical variables, from local devices to internet service providers, IT infrastructure, cloud services and apps, which may or may not be under the control of IT teams. When issues arise, IT teams often lack early insight and are only notified after users are impacted. By proactively monitoring application performance from the user’s perspective with an end-to-end monitoring tool, IT teams can gain insight into applications, and their dependent network and cloud services, and determine if they are performing well and available. Issues can be addressed before users are impacted.
Learn More
If you’re interested in learning more, download a complimentary copy of the Gartner® 2022 Market Guide for Digital Experience Monitoring (DEM), and discover how you can use DEM solutions to ensure success of digital public services.
Modernize Performance Monitoring to Ensure Success of Digital Public Services
Over the past several years, the state has rapidly transformed many public services through technology modernization programs. With that transformation, user-to-application performance has become critical to public service success. How can IT teams ensure that user experience consistently meets service goals?
