Despite the City’s popularity, Procurement was not feeling the love. Like many other local governments, the team grappled with turnover and a growing to-do list.
To protect process integrity while reducing the workload (and burnout) for staff, Antonio Watson, a project manager for the City, looked at ways to overhaul the procurement process by focusing on what he could streamline and automate to ensure compliance and reduce the heavy lift of solicitation development.
Watson partnered with OpenGov Procurement to rewire the purchasing process and build rules and standard templates into the platform. Reducing manual work improved the overall efficiency and outcomes for the City while easing the load on staff and reducing the time it took to onboard new team members.
If six months is considered the benchmark to train a new staff member, we can now get that same person ready in half the time.
Antonio Watson, Project Manager, Pasadena, CA
