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Pega Launches COVID-19 Crisis Response Solutions Portfolio

Pegasystems announced the launch of its Crisis Response Solutions Portfolio to help organizations solve urgent challenges resulting from the COVID-19 crisis.

The portfolio contains 18 rapidly deployable solutions that help businesses overcome a range of unpredictable issues they are facing during the pandemic – such as surges in customer inquiries, policy exceptions requests, new emergency regulations, and changing claims requirements. 

The massive societal shift caused by COVID-19 has forced public and private organizations to try to change how they operate overnight. The crisis has relentlessly exposed new issues that need quick solutions while magnifying old ones from failed or incomplete digital transformation initiatives. 

Pega quickly developed the crisis response solutions portfolio based on direct client needs and challenges they are facing as a result of the global pandemic. These practical, fast-to-deploy solutions not only provide fast relief to crisis-induced problems, they also help build and expand on DX efforts for the future. This ensures these solutions deliver high-impact results now and aren’t just quick fixes that become technical debt later.  

Available today, the crisis response solutions portfolio includes solutions to the following industry crisis challenges:


  • Helping constituents access crucial benefits
  • Making new grants now and into the future
  • Keeping programs current and compliant
Financial Services

  • Triaging urgent customer requests
  • Streamlining small business loans
  • Making crisis-based loan concessions

  • Responding to urgent email volumes faster
  • Proactively retaining policyholders
  • Staying resilient in a crisis and beyond

  • Automating member and patient inquiry response
  • Keeping your workforce safe and healthy
  • Streamlining claims processing
Communications & Media

  • Digital scheduling for deferred payments
  • Improving customer service through digital channels
  • Retaining customers with personalized offers

  • Collaborating to solve supply chain disruption
  • Getting production teams back to work safely
  • Offering compassionate self-service options
In the last month, Pega also introduced other apps and services to help clients during the crisis. Available at no cost for clients, the COVID-19 Employee Safety and Business Continuity Tracker helps businesses track the spread of COVID-19 among employees while maintaining business continuity. In addition, the Pega Kickstart family of fixed-price services leverages teams of Pega experts to resolve critical issues in a matter of weeks, including Pega Email Bot™ Kickstart to triage email volumes, Pega Microjourney™ Kickstart to automate customer paths to desired outcomes, and Pega Workforce Intelligence™ Kickstart to help improve how employees work.

For more information on the crisis response solutions, visit