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State Agency: Better process, better data and better controls

How a State’s commitment to increasing compliance resulted in significant improvements in government travel and spend management.

The Challenge: Transforming Compliance, Efficiency and User Experience

From stacks of paper reimbursement forms to a fully integrated and automated solution, a State changed the game in government travel and spend management. Recognizing a need for greater compliance within government agencies, the State Accounting Office (SAO) sought to eliminate paper, manage spend, gain insight into actual expenditures, and enforce policy through leveraging Concur Travel and Expense®. In 2011, the SAO faced five major challenges in managing government travel and spend.

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