Support for Dynamics 365

Our initial one month implementation will get you started with support services for your Dynamics 365 deployment.

Deliverables

Crowe’s managed support services provide organizations:

• Ongoing support to maintain and enhance Microsoft Dynamics 365
• Tiered service plans allowing you to scale up or down as your needs evolve
• Single point of contact for fast and efficient service
• Proactive guidance to help drive value from your technology investment
• Access to a highly qualified, specialized support team with extensive hands-on implementation experience and in-depth knowledge of the technology
• Commitment to meet or exceed our Service Level Agreement (‘SLA’)

Standard support items included in our service:

• Business Critical Support
• Break / Fix Support and Troubleshooting
• End-user and Administrator Training
• ‘Wish List’ Management
• Release, Patch, and Upgrade management
• Development Support
• Health Check Assessments
• Support Management Meetings
• Expand System Functionality
• Enhance Reporting & Dashboards
• Onsite Services Available (extra fee)

Select your ongoing support plan based on:

• Number of annual support and service hours you require
• Level of proactive monitoring and system maintenance
• Need for release management and upgrade services

Note

• Offer and pricing is for one month of service
• Ongoing support can be purchased at an additional cost
• Crowe knows how to tailor and deliver solutions and support for organizations with 5 users or 5,000 users.
• Crowe has worked with Microsoft CRM since its inception in 2003 and has premier-level support with Microsoft. If an issue requires escalation to Microsoft, Crowe has the fastest and most direct channels to facilitate closure.
• Access to the knowledge of 40+ Dynamics 365 professionals.
• Additionally, we have over 200+ professionals dedicated to providing technology solutions that goes beyond Microsoft Dynamics 365 capabilities.

Learn more