Streamlined, Enterprise-Grade Digital Ecosystems
Modern document management centralizes the data lifecycle into a single secure interface, allowing public sector personnel to capture, track, and route critical documentation from desktop or mobile devices. Digitizing legacy workflows directly improves citizen engagement while eliminating heavy administrative overhead.
To support complex state and local IT standards, the platform integrates advanced automated capabilities:
- Security & Compliance: Role-based permissions, encryption, and multi-factor authentication secure data and provide audit-ready histories.
- Intelligent Document Processing (IDP): Advanced AI extracts, automates, and indexes unstructured data from massive document backlogs upon capture.
- Governance Workflows: Automated routines instantly route files to departmental reviewers, accelerating public sector decision-making.
- Electronic Signatures: Native e-signature tools eliminate operational bottlenecks caused by physical printing, signing, and scanning.
Next-Generation Enhancements with Hyland OnBase
Xerox enhancements to the document ecosystem deliver targeted hardware and software synergy, featuring Smart Document Capture for Government and specialized MFP Kiosks. These components remove processing bottlenecks, optimize the office footprint, and lower operational expenses across offices.
Driving these content services further is a strategic alignment with Hyland through robust content platforms like Hyland OnBase Software, state and local agencies can achieve complete enterprise content management. This partnership connects document repositories directly into core human capital, licensing, and financial systems, allowing personnel to securely capture, share, and archive files without ever leaving their primary interfaces.
Xerox Services brings certified and experienced professionals who can implement Hyland software solutions and integrate them with Xerox technology platforms. Supported by Xerox FedRAMP-compliant environments, agencies benefit from secure, compliant deployments that enable business process automation, workflow orchestration, and advanced data analytics. Together, Xerox and Hyland provide monitoring, reporting, and collaboration capabilities that help organizations improve visibility, track performance, and continuously optimize operations.
To deliver comprehensive enterprise content management, the platform leverages a specialized suite of Xerox and Hyland solutions designed to orchestrate workflows, automate processes, and secure citizen data:
- OnBase: Enterprise content services and case management.
- Alfresco: Open content services and collaboration.
- Nuevo: Flexible content platform and process automation.
- Perceptive Content: Capture and document processing.
- Perceptive Experience: Digital process automation and intake.
- Hyland Brainware: Intelligent document classification.
- Hyland Insight: Analytics and reporting for data-driven decisions.
- Hyland App & Workflow Integration: Seamless integrations and workflow orchestration.
- Hyland Redaction: Secure redaction of sensitive information.
- Hyland Community: Connects citizens, staff, and services.
- Xerox EveryDoc IDP App: connects unstructured and semi-structured documents to structured data outputs and downstream systems
- Xerox IDP: AI, NLP and RPA automation to classify, extract, validate, and route information.
Efficiency and Intelligent Routing
Traditional information management often leaves agencies without clear routing logic for urgent documentation. Advanced services utilize intelligent algorithms to automatically capture and process information:
- Digital Mailroom Services: Incoming hard copies managed by physical mailrooms are instantly digitized and securely routed to remote or distributed agency staff, keeping citizen services running uninterrupted.
- Centralized Digital Hubs: Agencies can rapidly create document templates for consistent multi-channel delivery, speeding the time it takes to get critical information into the hands of departments and constituents.
- Reduced Overhead: Shifting from physical storage cabinets to cloud repositories drastically minimizes expenses related to physical square footage, paper, and printing supplies.
The Bottom Line
Modernization is about freeing state and local administrative and IT staff from manual paperwork so they can focus on high-impact public service delivery. By embracing a consolidated approach to document management services, agencies can cut costs, improve response times, and build a more resilient digital infrastructure for the future of government.
The team would appreciate the opportunity to connect to discuss document management. For more information or to schedule a meeting , please reach out to Gilda.Farrish@xerox.com or Brendan Clark, Brendan.Clark@hyland.com.
