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Twilio (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, is focused on delivering digital communications solutions to our public sector customers with a people-first approach. Our goal is to help build resilient communities, using existing and emerging technologies, to ensure that people have access to critical services, can participate in their communities and public agencies can deliver more scalable & resilient public services.

Twilio offers more than 30 products across its portfolio of solutions to federal, state, local, and education markets in North America. These solutions include products and services for:

  • Digital citizen engagement (messaging, voice, video, email products)
  • Sustainable workforce (account security, remote contact center, orchestration)
  • Legacy systems modernization (cloud phone systems, compliance and security, modern email infrastructure, SIP), and
  • Connecting public sector data systems to enable personalization at scale (Segment, IOT solutions for Smart Cities)

Twilio offers these solutions in a variety of models to meet customers where they are. This spans (i) “ready-to-deploy” solutions through our fast-expanding partner ecosystem (currently includes, Presidio, SpringML, Perficient and Deloitte), or (ii) support services for Public Sector customers through Twilio’s professional services arm or (iii) a self-serve model where public sector customers who want to build themselves can do so using Twilio’s customizable APIs.

As of date, Twilio for Public Sector has served customers across North America including State & Local, Federal and Higher education verticals. The Department of Veterans Affairs, New York City, the State of Illinois, the city of Pittsburgh, Washington State University and the University of Michigan are among Twilio’s roster of valued customers. Through the pandemic, Twilio helped 324M people access trusted vaccine and COVID-19 communications through Twilio products and funding. Additionally, 1,270 organizations used Twilio to power vaccine-related communications.

Twilio’s products are currently available through GSA’s IT Schedule 70 Contract with Carahsoft.

For more information, please contact leads on the Twilio team:

For State & Local, Sheila Kruesel ( or Amy Weber (

For higher education, Bill Evanow (