The city of Austin is recruiting a chief technology officer and a deputy chief information officer for customer engagement to help lead Austin Technology Services (ATS) through citywide technology planning, modernization and service delivery.
Both roles report to city CIO Kerrica Laake and are based at the city’s Grove Campus. ATS is the city’s principal IT department, supporting IT infrastructure, network and telecommunications services, continuous service improvement and regional public safety communications.
The chief technology officer will oversee the development and execution of the city’s Technology Roadmap, enterprise architecture and technology infrastructure. The role is also responsible for long-term capital planning, citywide technology strategy, infrastructure modernization and the evaluation of emerging technologies that can support city business operations.
The CTO will provide leadership for Technology Governance and Planning, Enterprise Architecture, End-User Technology Management, Cloud and Infrastructure Platforms, Monitoring and Resilience, Business Continuity and Disaster Recovery and Identity and Access Management teams. The role includes oversight of more than 130 staff, six direct reports and a budget exceeding $60 million.
The deputy CIO for customer engagement will focus on aligning long-term city goals with efficient and cost-effective business technology solutions. The role provides strategic direction and management for complex IT programs and policies through partnerships with city management and departments.
The deputy CIO will lead Business Relationship Management, Service Portfolio Management and the Project/Program Management Office teams. The position includes responsibility for citywide technology initiatives and the technology service portfolio, with a scope that includes more than 40 employees, two direct reports and a budget exceeding $5 million.
Both positions call for strategic and operational technology leaders with experience in complex technology environments, ideally in the public sector. The city is seeking candidates with expertise in infrastructure operations, governance, modernization, enterprise cloud strategy, organizational change, mentorship and cross-department collaboration.
The CTO role requires a bachelor’s degree in a related field and seven years of related experience, including two years in a managerial capacity and two years in IT operations or planning. The deputy CIO role requires a bachelor’s degree in a related field and five years of related experience, including three years in management.
Both positions are full time and on-site at 2400 Grove Blvd. in Austin. Salary is commensurate with experience and the approved salary range. A first review of candidates will occur July 20.
The postings follow recent leadership movement in the city's technology department. Jeremiah Clifton was named interim CISO after the dismissal of Brian Gardner, whose departure city officials said was part of the city manager’s ongoing review of ATS.
Editor's note: Part of this story was drafted by generative AI and edited by humans for accuracy, bias and clarity. Have feedback? Send it to Ben Miller.
City of Austin Hiring CTO, Deputy CIO for Technology Services
What to Know:
- The chief technology officer will oversee more than 130 employees, six direct reports and a technology budget exceeding $60 million.
- The deputy CIO for customer engagement will lead business relationship management, service portfolio management and the Project/Program Management Office.
- Both positions are based at the city's Grove Campus, with first review of applications beginning July 20.
