The Dallas City Council has approved a $5.2 billion budget for Fiscal Year 2025–26, a historic high that includes more than $205 million in technology funding across departmental budgets and project-level investments.
The plan commits resources to cybersecurity, customer service modernization, data platforms and public safety systems.
The Information and Technology Services (ITS) units — Data, Radio and 911 — together account for more than $186 million, while the city’s Data Analytics and Business Intelligence Office adds about $5.5 million.
Within these departmental budgets, the plan includes funding for targeted projects.
ITS — Data has set aside $8.9 million for major projects, such as expanding platform licenses for Maximo–geographic information system integration, Microsoft Azure, the Microsoft Enterprise Agreement and Workday.
That funding also covers cloud data management, network performance, data lakes, security information and event management tools and DallasNow cloud services. Additional support is provided for AdvantageDallas, the city’s financial and budget application, and the replacement of Dallas Police Department’s computer-aided dispatch (CAD) and records management system (RMS), which is a $2.4 million project on its own.
ITS — 911 will receive $2.1 million in added funding for a CAD platform upgrade. The department’s IT cloud services expenses will triple from the previous year, with $3.3 million set aside. Data circuit billing will also see a significant boost in funding, jumping from just $143,000 in 2024-25 to $2.2 million.
Several technology items have also been funded beyond ITS.
Customer service modernization is addressed through the Office of Communications and Customer Experience, which has received an additional $1 million in funding to continue the city’s implementation of a 311 project that deploys artificial intelligence tools to automate service requests and reduce manual intervention.
Code Compliance and Sanitation will use $853,000 for AI-enabled cameras on sanitation trucks to identify illegal dumping and other nuisance violations.
On the capital side, the City Facilities Technology program includes $2.1 million for IT network equipment, $400,000 for security equipment, $975,000 for infrastructure and $2.3 million for laptop and desktop replacement. The transportation program adds $1.6 million for traffic signal and technology upgrades.
Public safety technology is another priority. The Dallas Police Department budget includes $3.1 million for CAD/RMS implementation and compliance, funding for Flock Safety cameras, ongoing costs tied to Axon devices and a planned cloud-based CCTV system with integrated AI search.
Together, these operating and capital allocations point to opportunities for vendors in cybersecurity, networking, analytics, customer service modernization and public safety IT as Dallas advances its technology priorities across departments.
The new budget will take effect Oct. 1.
Dallas' Record-Breaking Budget Includes $205M+ for Tech
What to Know:
- The proposed FY 2025–26 budget outlines cybersecurity upgrades, data center migration and legacy system modernization.
- Information and Technology Services accounts for more than $186 million.
- Capital funding includes IT network, security and device replacements.
