According to the newly released solicitation, vendors selected through the procurement will be eligible to offer a wide range of services supporting end-user computing environments, including desktop and asset management, help desk support, mobile device management, hosted virtual desktops and related software and security services.
DIR currently maintains multiple contracts in this category and is aiming to refresh or expand its pool of vendors. The program generated more than $27 million in end-user IT outsourcing services sales during the 2025 fiscal year, according to the solicitation document.
The solicitation outlines five primary service categories:
- End-user IT management
- IT asset management
- Desktop outsourcing and management
- Integrated IT and facility support
- Miscellaneous services
Awarded vendors will enter into Master Cooperative Contracts and will be eligible to provide services directly to DIR’s eligible customers, which include Texas state agencies, local governments, K-12 and higher education institutions, and other public-sector organizations. Customers will manage their own procurements under these contracts, issuing purchase orders and negotiating service-level agreements directly with awarded vendors.
More information regarding RFO No. COOP2025SOL-00003, including a full description of service categories and contract requirements, is available online.
An optional vendor webinar is scheduled for 1 p.m. Dec. 2. DIR will accept questions until 5 p.m. Dec. 9. Submissions are due by 2 p.m. Jan. 21, 2026. Thuvan Huynh is the point of contact for this procurement.
