The summit is CDG’s premier annual event showcasing latest trends, best practices and ideas about the evolving experience of government. It is open to the public sector.
Dustin Haisler compared the state of the market to an “App Store moment.”
The government technology market, he said, is “going through a radical transformation over the last five to six years. Right now we have a set of colliding trends driving this App Store moment”:
- Changing citizen and stakeholder expectations.
- New wave of government leaders and thinking.
- Democratized cloud infrastructure.
- Increased funding from the government.
- Loosening procurement rules and regulations.
- Company and market maturity.
- Entrepreneurs tackling complex challenges.
- Capital for companies introduce a wide set of new experiences.
He then identified eight trends that government agencies are experiencing:
- Delivering and procuring technology as a service.
- Modernizing underlying systems and processes.
- Supporting hybrid as a default workforce model.
- Building a foundation for compliance and privacy.
- Using low code/no code to catalyze innovation.
- Greater focus on social justice — digital equity, divide and inclusion.
- CIOs evolving to brokers of apps, not just technology.
- Expecting security and speed.
Several of the key themes that stand out at the moment: accessibility, digital equity and how to make vital services easier to access.
New drivers for experience modernization include the adoption of a chief experience officer and more state laws and regulations for technology, Haisler said.
Looking ahead, he expects increased focus on portals and platforms, making website information easier to find, more use of augmented reality, and a big focus on identity.
He named four main trends “that we’ve been tracking at the Center for Digital Government”:
- Edgeless government service delivery: “Government will become closer to the people as it opens up the infrastructure that’s necessary to support some of these new types of service delivery models.”
- Experiential information delivery: “That’s going to be more immersive and provide all kinds of ways to experience government.”
- Web3: “The biggest thing you’re going to see here is users that have more control of their data.”
- Transparency: “We expect to see some regulatory aspects here that will start to dictate the need to expose” specifically how information is being used.
*e.Republic is Industry Insider — Texas’ parent company.
