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MD Anderson Seeks Patient Communication System

The requested system is intended to collect overall patient satisfaction data within 24 hours following their discharge.

A piece of paper with a smiley face on the left, a neutral face in the middle, and a frowning face on the right. There are checkboxes above each face, and there is a red checkmark in the box above the smiling face and an uncapped red pen lying below the faces.
The University of Texas has issued a request for proposals (RFP) for a communication system for discharged patients.

The requested system is intended to collect information on overall patient satisfaction within 24 hours of their discharge and will require reporting capabilities, multiple language options, a secure connection and integration with MD Anderson’s Electronic Health Records (EHR), automated call and text message outreach options and customizable survey questions.

The system must have role-based access, support third-party enterprise systems, and be capable of supporting at least 200 concurrent users without performance issues.

Google Chrome, Apple Safari and Microsoft Internet Explorer/Edge support are required.

More detailed information about RFP No. AIS-ADM-01436-RFP, including all minimum requirements and requested services, can be found online. An online pre-solicitation meeting will be held at 11 a.m. Thursday. The deadline for question submissions is Feb. 22. The due date for proposals is 5 p.m. March 8. Krystle Sobh is the point of contact for this RFP.
Chandler Treon is an Austin-based staff writer. He has a bachelor’s degree in English, a master’s degree in literature and is currently pursuing a master’s degree in technical communication, all from Texas State University.