The Texas Space Commission (TSC), a new state agency established this year, is researching procurement options for its first customer relationship management system (CRM).
According to a request for information (RFI) released by the agency, TSC requires a scalable CRM that can process and categorize all incoming communications as well as transmit its own official communications to the public.
TSC is looking for a CRM that is customizable; can handle both physical and digital correspondence; allows the creation of automatic communication workflows; tracks stakeholder opinions; provides analytics reporting tools; includes a robust search function; is accessible by multiple users; and can integrate with Zoom, Microsoft Teams or similar software.
More detailed information about RFI 358-24-00001 can be found online. The deadline for submissions is 2 p.m. Sept. 30. Responses should be sent to the point of contact, Jeffrey Duhon.
New Space Commission Seeks Info on Communications Solution
Established this year by the 88th Legislature, the Texas Space Commission is surveying the market for a scalable customer relationship management system.
