The city’s Customer and Utility Services division currently uses Utiligy 360, a JD Edwards enterprise resource planning module, to generate monthly bills and handle the information of 87,000 customers.
The vendor will need to address major items including:
- CIS software modules
- CSS solution
- MWM solution
- Software maintenance and support
- Hosted environment architecture
The CIS, CSS and MWM must be cloud-based or hosted, PCI compliant and meet current web content accessibility guidelines.
The chosen vendor will be responsible for data migration from Utiligy.
More detailed information about RFP No. 2024-0438-AC, including all submission requirements and requests, can be found online. Questions regarding this RFP are due by 1 p.m. Aug. 11. The due date for submissions is 2 p.m. Aug. 21. Nik Winter is the point of contact for this solicitation.
