The plan centers first on the next phase of the county’s IT Service Management effort. After moving from a legacy platform to ServiceNow in FY 25, IT Services says FY 26 will focus on implementing a Configuration Management Database, along with governance processes, standardized data models, asset management, service catalog updates, integrations and automations.
Digital services are another visible part of the agenda. The work plan says the county is pursuing a multiyear rebuild of its main website to improve accessibility and make services easier for residents to find and use. IT Services also plans continued accessibility work across seven public-facing websites and is gathering requirements to replace the current Travis Central intranet with a packaged solution intended to improve user experience.
Application and data modernization also run throughout the document. The Application Development team says it will build a custom integrations platform within Azure DevOps and continue work to reduce technical debt by cataloging, modernizing and retiring custom applications. In Enterprise Data and Analytics, the county is continuing a shift from SQL Server Reporting Services to Power BI while building data repositories and using robotic process automation to replace repetitive tasks.
On the infrastructure side, the plan includes initiatives tied to identity and access management, endpoint management, network upgrades, server modernization and communications tools. IT Services lists identity automation, modern device management, network equipment life cycle replacements, remote access, migration of on-premises file systems to all-flash storage, closed captioning on phones for accessibility and a Webex migration from FedRAMP to TX-RAMP among its planned work.
The department is also supporting several larger county initiatives through its Project Management Office. The work plan says the office is handling an enterprise project portfolio management transition, the Records Management System and Jail Management System modernization effort, electronic health record modernization, a Health and Human Services contract management solution, magistration case management modernization, and compensation and classification modernization work.
Budget pages in the plan provide a clearer picture of where the county is seeking funding. IT Services lists:
- $4.5 million for end-of-life hardware replacement
- $6.7 million for central computer replacements
- $3 million for maintenance agreements, software-as-a-service and contracted increases
- $1.2 million for server, storage and network growth
- $2.6 million for cabling and infrastructure expansion
The plan also includes project-specific requests such as $750,000 for IT Service Management expansion, $1.1 million for website modernization, $1.5 million for justice evidence management and $250,000 for an intranet packaged solution.
Additional staffing and reserve requests add to that picture. The work plan includes one-time and ongoing staffing tied to the law enforcement Records Management System and Jail Management System effort, records management support, Counsel at First Appearance support and leadership continuity inside IT Services. Reserve items include funding set aside for the electronic health record project, an enterprise project management tool, a Tax Office financial system replacement, a child-care and out-of-school time system, a backup data center move and privileged access management.
For broader context, the county’s larger Technology and Operations work plan says the service group includes more than 520 employees and a general fund budget of $189 million, underscoring the scale of the environment in which those IT Services projects sit.
