City of Grand Prairie
What to Know:
- Grand Prairie was recognized in the 2025 Digital Cities Survey for expanding its use of cloud services, artificial intelligence and open data to support transparency and public safety.
- The city now runs 70 percent of IT systems in the cloud and uses generative AI for internal tasks such as document creation and research.
- Recent public safety and engagement upgrades include AI-enabled drone response, GIS dashboards for first responders and a new open data portal for residents.
What to Know:
- The Government Experience Awards recognize governments using technology to improve service delivery and engagement.
- Grand Prairie’s engagement strategy blends a website, mobile app, social media and TextMyGov, which has handled more than 68,000 resident text exchanges.
- Midland’s Council Operational Dashboard consolidates live data across departments.
The Best of Texas Awards, part of the Texas Digital Government Summit, honor public agencies working to improve the constituent experience.
The Center for Digital Government recognized the city for its cybersecurity and disaster recovery priorities, among others.
Since implementing the system, city officials say it has improved the arrestee arraignment hearing process and automated complex workflows.
