As Project Managers we feel our projects are successful if they come in on time, within budget, and deliver the solution we have been tasked to provide. But, this is not always the case. For example, if the project deploys but nobody uses the application, is the project a success? Or, if the technical solution addresses all of the business requirements but people don’t know how to use it and end up creating "work-arounds" to get their jobs done, is the project a success? Or lastly, if the project is implemented and people are using the application, but not correctly, is that project a success?
