California State University, East Bay is seeking to partner with an IT service management provider in upcoming projects for the university's IT Service Management Re-engineering (ITSMR) program.
"This is a blanket purchase order for ITIL process consultation and ServiceNow Technical Support Services to help us progress in the ITSMR program. The selected vendor is expected to assess [several] processes/modules, and have an ITIL-based functional solution and technical design to be implemented in the current tool, ServiceNow," the university explained its its bid invitation.
The goals of the ITSMR project are to facilitate a "culture shift" in IT service delivery and improve how IT service delivery is measured, monitored and reported.
For more information about this bid opportunity, search "Information Technology Management Services" and Event ID 6720-0000000895 on the state's Cal eProcure website.
