The California Department of Tax and Fee Administration has taken the next step in its implementation of a generative AI assistant to help its call center workers manage about 800,000 calls each year.
At the California Government Innovation Summit, teams and individuals across state government were recognized for innovative projects that improve operations, customer experience and could even have saved lives.
Industry Insider — California will not publish a newsletter Monday in observance of the Labor Day holiday. The newsletter will resume Wednesday morning.
In its latest report, the organization calls for embedding architecture early in project development to avoid duplication, reduce costs and manage government complexity.
The awards, which focus on contributions to AI adoption and advancement in the public sector, were presented to 10 California-based individuals and organizations.
John Ohanian has been appointed by the governor to the position of policy adviser for the Data Exchange within the California Department of Health Care Services.
The briefing, to be held in Sacramento in November, will delve into the work the California Department of Corrections and Rehabilitation is undergoing and its future plans.
The agency awarded $35 million to nearly 150 local agencies, 11 of which will use it for purposes including purchasing laboratory equipment and advancing data collection.
The Bay Area county was chosen as the first-place winner for the largest population category in this year's Digital Counties awards program. The county made particular advances in cybersecurity and modernization.
The event, scheduled for Aug. 7 in Sacramento, will feature state CIO Liana Bailey-Crimmins, CISO Vitaliy Panych, former CIO and current Senior Counselor to the Governor Amy Tong and more California IT leaders.
Industry Insider — California will not publish a newsletter on Friday in observance of the Independence Day holiday. The newsletter will resume on Monday morning.
The ranking system forecasts heat severity on a 0-4 scale, helping residents plan and respond to extreme heat events and connects them to safety resources.
California will allocate $32.4 million to assist 47 communities in mitigating heat wave impacts, a part of the state’s broader Extreme Heat Action Plan.
The Department of General Services is seeking a partner to outsource the Office of Energy Infrastructure Safety's cloud-based workflow automation platform.
Industry Insider — California will observe Memorial Day on Monday and will not be publishing a newsletter. The newsletter will resume Wednesday. The staff of Industry Insider wishes our readers and friends a safe and meaningful holiday.
While ISLA will continue to have a strong technical focus, this year’s program includes more courses that will help state IT leaders better understand how to lead from a business perspective.
The Trump administration's decision to end funding for the digital grants, announced Friday, prompted the California Department of Technology to immediately cease accepting applications.
Software company Archistar is making its AI-powered permitting tools available to Southern California local governments to speed the recovery process following the devastating Palisades and Eaton fires.
On the heels of a devastating wildfire in Southern California, the state is simplifying the process to obtain forest and vegetation management permits.
At this week’s event, held Tuesday and Wednesday in Sacramento and presented by Government Technology, the CIO Academy honored dozens in state service for their initiatives and accomplishments.
