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Freshworks provides people-first AI service software to deliver exceptional customer and employee experiences. Founded in 2010 and headquartered in San Mateo, California, Freshworks is trusted by 68,000+ organizations worldwide. Their solutions specialize in cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.

  • People-first AI is transforming customer and employee experiences. Hear industry leaders and experts on what it means for customer service, ITSM, and employee services. Identify your next steps toward better, faster, always-on service with new AI capabilities.