How to build a comprehensive CX program for government

March 24, 2022 •

Zendesk

With 24/7 access to information and support, today’s customers have high expectations. They no longer have the patience for long wait times, confusing guidance, or a lack of transparency into their inquiries. Constituents are no different and frankly, they deserve better. Government agencies can join the private sector in cultivating positive customer experiences. By adopting a citizen mindset, leveraging automation, and empowering agents with the right tools, the public sector can provide modern digital experiences.

Read on to learn how agencies have revamped their support strategies to improve the citizen experience.

Link: https://www.zendesk.com/campaign/build-cx-program-government-agencies/

Zendesk strengthens the relationship between the government and the public through seamless, efficient solutions to communications challenges. It’s a low-cost solution to streamline digital interactions with the public as well as their internal team. It’s an easy-to-use software that creates workflows which integrate with existing office systems and immediately deliver value. With minimal training, employees can create tailor-made solutions personalized to their own workplace with simple point-and-click, drag-and-drop operations.

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How to build a comprehensive CX program for government