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Zendesk strengthens the relationship between the government and the public through seamless, efficient solutions to communications challenges. It’s a low-cost solution to streamline digital interactions with the public as well as their internal team. It’s an easy-to-use software that creates workflows which integrate with existing office systems and immediately deliver value. With minimal training, employees can create tailor-made solutions personalized to their own workplace with simple point-and-click, drag-and-drop operations.

Visionary government agencies at the State of Tennessee have modernized the constituent experience by offering its 6.6 million residents support across chat, phone, and email with Zendesk. It also saved a quarter million dollars in annual maintenance fees by making the switch. Its most important metric, citizen satisfaction, has increased by 35%.
With 24/7 access to information and support, today’s customers have high expectations. They no longer have the patience for long wait times, confusing guidance, or a lack of transparency into their inquiries. Constituents are no different and frankly, they deserve better. Government agencies can join the private sector in cultivating positive customer experiences. By adopting a citizen mindset, leveraging automation, and empowering agents with the right tools, the public sector can provide modern digital experiences.
Join us for our upcoming CX Moment featuring leaders from the City of St. Paul. In this intimate conversation, you’ll learn how the City of St. Paul approached its digital transformation and some impactful CX strategies for even the most digitally reluctant of industries.