Government leaders at all levels want to transform digital services, giving constituents simple, seamless, effective ways to receive information, conduct transactions, make payments and apply for benefits. As part of that effort, they seek a strategic and comprehensive approach to customer contact.
This report, based on new survey research of state and local IT leaders, shows how cloud-based digital tools can transform engagement between government and constituents.
- What you’ll learn: The Role of the Cloud. Priorities for Customer Experience. Toward the Contact Center of the Future.
Read the report.
Talkdesk is a global cloud contact center leader for customer-obsessed and citizen-centric organizations. Our automation-first approach optimizes our clients’ most critical customer service processes. We provide an end-to-end solution to improve citizen relationships while optimizing operational efficiency and meeting resource constraints. Learn more at www.talkdesk.com/GovEdu.
