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Talkdesk is a global cloud contact center leader for customer-obsessed and citizen-centric organizations. Our automation-first approach optimizes our clients’ most critical customer service processes. We provide an end-to-end solution to improve citizen relationships while optimizing operational efficiency and meeting resource constraints. Learn more at www.talkdesk.com/GovEdu.

New research, from the Center for Digital Government, shows how cloud-based digital tools can transform engagement between government and constituents.
Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone.
Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone.