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Talkdesk is a global cloud contact center leader for customer-obsessed and citizen-centric organizations. Our automation-first approach optimizes our clients’ most critical customer service processes. We provide an end-to-end solution to improve citizen relationships while optimizing operational efficiency and meeting resource constraints. Learn more at www.talkdesk.com/GovEdu.

Empower your CX with AI and Automation.
Concerned about the security of your remote work operations? This government specific checklist will help you evaluate your current state and identify strategic areas for improvement.
Lessons learned from the unemployment crisis and great resignation.
What are you going to do about artificial intelligence?
State and local government entities are relied upon for guidance, especially during crises. Explore how to rapidly achieve elasticity and scalability to serve as a trusted source of vital information.
Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation and machine learning (ML) to route complex inquiries to live agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.
New research, from the Center for Digital Government, shows how cloud-based digital tools can transform engagement between government and constituents.
Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone.
Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone.