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Simplify Access to Government Information

Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation and machine learning (ML) to route complex inquiries to live agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.

October 18, 2022 •

Talkdesk

Customers have grown accustomed to an effortless customer experience (CX) and artificial intelligence (AI) raises the bar for this gold standard. One of the best ways to delight citizens is to take a page from retail brands’ playbook using AI to expedite response times and frictionless journeys.

Learn how to create an exceptional citizen experience with five crucial steps to embed AI into your contact center.

What you’ll learn:

How AI is delivering on its potential.
How AI-led operational precision improves CX.
How the path to a retail type CX for government must include contact centers.
The 5 crucial steps to embed AI into contact centers.

Fill out the form now to get your free copy of AI readiness for government contact centers: 5 steps to success.

Talkdesk is a global cloud contact center leader for customer-obsessed and citizen-centric organizations. Our automation-first approach optimizes our clients’ most critical customer service processes. We provide an end-to-end solution to improve citizen relationships while optimizing operational efficiency and meeting resource constraints. Learn more at www.talkdesk.com/GovEdu.

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Simplify Access to Government Information