Los Angeles is one of those cities, having finalized a $14.8 billion spending plan, which includes more than $98.8 million for the city’s Information Technology Agency (ITA) at the end of May. ITA serves more than 40 departments and about 48,000 city employees with a team of more than 400 IT professionals, according to ITA.
The budget hit many of the usual priority areas for a city the size of L.A. — the city’s ongoing homelessness crisis, public safety and infrastructure improvements — but ITA’s 2026-27 strategic plan document offered a look at some of the less publicized, public-facing priorities.
That plan, published earlier this year, outlines several key goals, including continued modernization efforts for departmental applications, MyLA311 customer experience enhancements, device and identity management tools, public-facing chatbots and AI coding tools for staff, plus digital ethics training.
ITA is focusing on the following initiatives in 2026 and 2027:
- Launch MyLA311 customer experience improvements
- Angeleno Account centralization and expansion
- Modernize elected official and department applications
- Digital Accessibility 2026: Unified ADA compliance
- LA Strong: Palisades Recovery and Rebuilding Dashboard
- Modern digital workforce toolkit
- Multilingual digital services initiative
- Proliferate responsible AI innovation across city departments
- Next-gen workforce training and empowerment
- Deploy high-impact AI digital assistants for the public and employees
- Equip IT staff with AI-driven coding tools
- Citywide ethics and privacy training
- Establish ITA AI Governance and Strategic Review Board
- Establish Gemini Enterprise as a secure AI innovation sandbox
