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DMV Seeks Candidates for Key Managerial Positions

One position is in the Modernization Project Management Office, and the other is for an assistant division chief who’ll also oversee the Customer Information Services Section and the Communication Programs Division Help Desk.

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The California Department of Motor Vehicles (DMV) is recruiting for two managerial positions — one in the Command Center, and the other in the department’s Modernization Project Management Office (MPMO).

DMV is seeking a “dynamic” manager (IT manager I) to serve as the tactical leader of day-to-day operations, with full responsibility for organizing, planning, directing, coordinating and managing all activities associated with the MPMO. Duties of the role, according to the job posting and duty statement, include:
  • Planning, implementing and coordinating project activities with internal and external stakeholders, oversight agencies and vendor teams;
  • Provide project management expertise and oversight for procurement and contract services, project budget and reporting, and vendor contracted deliverables;
  • Review and approve project plans and status reports and monitor project progress;
  • Manage system integrator (SI) deliverables and requirements including project scope and suggested scope changes, and collaborate with project team to ensure SI is performing as expected;
  • Ensure the development and execution of organization change management plans to ensure successful implementation and adoption of modernized systems and processes;
  • Facilitate collaboration with business stakeholders, vendor partners and control agencies to ensure success of the project.

Desirable qualifications for the position include:
  • Experience in managing complex activities involving large IT projects, including planning, project management, vendor and/or contract management, change management and release management support.
  • Ability to manage vendors’ and contractors’ services and performance.
  • Three years’ experience in project management for a major enterprise-wide modernization project involving the delivery of a new system and managing vendor project deliverables.
  • Knowledge of and experience in System Development Lifecycle (SDLC) using agile methodology.
  • Experience in the state Project Approval Lifecyle (PAL) process and documentation.
  • Project Management Professional (PMP) certification.

The position has a monthly salary range of $8,591 to $11,512, and the application deadline is Sept. 21.

DMV’s other key position in recruitment is for assistant division chief/program manager (ADC/PM), overseeing the Customer Information Services Section and the Communication Programs Division (CPD) Help Desk. This position is classified as part of the Special Examination and Appointment (SEA) program, which uses an alternative examination and selection process for filling specified positions.

“The ADC/PM provides direction and supervision regarding Call Center projects, customer contact processes, technology, and training,” according to the job posting and duty statement. “The ADC/PM is responsible for maintaining cooperative and effective working relationships with all levels of staff, internal and external contacts, and other divisions impacted by multi-channel services. The ADC/PM is also responsible for maintaining a performance-oriented culture that results in exceptional customer experience as measured through internal performance metrics and external customer satisfaction.”

The position requires a pre-employment background investigation. Applicants should have knowledge of the principles and modern methods of public, personnel, fiscal and business administration, and of the organization and its purposes and activities.

Candidates should have the ability to:
  • Effectively plan, organize and coordinate the work of a large staff involved in diverse functions;
  • Adapt to the responsibilities and demands of the management role in a large public agency;
  • Delegate authority and apply administrative controls effectively;
  • Direct the work of other managers and motivate them to achieve maximum effectiveness;
  • Analyze situations accurately and take effective action; interpret and apply the provisions of the California Vehicle Code; and effectively contribute to the department’s affirmative action objectives.

This position has a monthly salary range of $9,885 to $11,226, and the application deadline is Oct. 5.
Dennis Noone is Executive Editor of Industry Insider. He is a career journalist, having worked as a reporter and editor at small-town newspapers and major metropolitan dailies in California, Nevada, Texas and Virginia, including as an editor with USA Today in Washington, D.C. He lives in Northern California.