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DMV Seeks Human-Centered Design, Modernization Consultant

The department is making a push to improve its customer service by hiring a consultant focused on the user experience.

A sign with the California DMV logo on it.
The Department of Motor Vehicles (DMV) is looking for some help in its modernization efforts, specifically in the form of a human-centered design consultant.

In a request for proposal posted May 13, the department called for “consultant services to develop human-centered design practices that include user experience, workflows, and processes in support of the DMV’s modernization journey.”

Resources will be made available to bidders ahead of the deadline to assist with the preparation of proposal packages.

“The DMV will make available a Bidders’ Library containing reference and supporting documentation that potential proposers may review and use to prepare its proposal. Potential proposers are encouraged to review the information in the Bidders’ Library to gain a thorough understanding of the DMV’s [vehicle registration (VR)] and [driver license (DL)] modernization efforts,” the RFP notes.

The initial term of the contract is set for nine months with the potential to extend for an additional 18 months.

Questions are due no later than 4:30 p.m. May 21 and answers will be posted by 4:30 p.m. May 23. Final proposals are due by 11 a.m. May 28. The point of contact for this RFP is Valerie Roybal.
Eyragon is the Managing Editor for Industry Insider — California. He previously served as the Daily News Editor for Government Technology. He lives in Sacramento, Calif.