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DMV’s 5 Costliest IT Service Buys in January Reflect Modernization

The California Department of Motor Vehicles made 10 purchases of IT services last month, and its most expensive buys show clearly that its long-discussed, large-scale modernization is underway.

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The California Department of Motor Vehicles’ (DMV) large-scale modernization is underway, as its Director Steve Gordon told Techwire recently – and as its costliest purchases of IT services last month reflect.

Work is ongoing on the first phase of its Digital eXperience Platform (DXP) modernization, founded on the underlying Salesforce platform and aimed at updating and replacing software, hardware and programming language for the department’s core legacy systems over three to five years. DMV has hired Deloitte as the system integrator on the project’s first phase, and more than half of its five costliest IT services buys last month also centered on DXP. DMV spent $8,665,375 on those purchases. Here, with rounding, is what that money paid for, based on data in the State Contract and Procurement Registration System:

  • $3.1 million to TrueCourse Solutions for “DXP project manager” services – essentially, IT consulting services. This is a five-year contract from Jan. 3-Jan. 3, 2027.
  • $2.7 million to Mergent Systems for software maintenance and operations support. This is a one-year contract from Jan. 1-Dec. 31.
  • $1.5 million to Infinite Solutions for “DXP front-end sustainability business process re-engineering consulting services.” This is a nine-month contract from Jan. 26-Oct. 26.
  • $900,000 to Dymond Technologies for “DXP project scrum master” – essentially, corporate and IT consulting services. This is a two-year contract from Jan. 10-Jan. 9, 2024.
  • $500,000 to Outreach Solutions as a Service, for “Salesforce services for DMV Employer Pull Notice program modifications and changes.” The program lets commercial and government entities monitor employee driving records to spot potential behavioral or public safety issues and minimize liability. This is a one-year contract from Jan. 31-Jan. 30, 2023.
Theo Douglas is Assistant Managing Editor of Industry Insider — California.