The California Department of Insurance (CDI) this week said Web portals designed to help consumers, insurers and health-care providers through the complaint process are now easily accessible on smart devices.
The online complaint center, which also can be viewed on a desktop, allows registered users to submit complaint applications and upload supporting documents online, check the status of a complaint, and create a draft complaint that can be completed at a later date.
Users may file online consumer complaints or health-care provider complaints. The Department of Insurance also is continuing to offer printable complaint forms. The department's online complaint centers were initially rolled out in August 2015.
The Department of Insurance previously used a legacy form that allowed consumers to fill out and submit a complaint form, then submit all attachments via physical mail and follow up on status via phone or email. CIO David Noronha told Techwire last year that the department receives more than a thousand online "request for assistance" complaints each month.
“Since taking office I have put a concerted effort into improving our processes by increasing efficiency to better serve consumers and the insurance industry,” Insurance Commissioner Dave Jones said in a statement this week. “The new online portal will help consumers, insurers and health-care providers navigate the complaint process with ease and in less time than ever before.”
Take a virtual tour of the Health-Care Provider Complaint Center:
