“Through this RFI, the city plans to develop a more comprehensive understanding of technology tools that can capture data, integrate with various systems of record, provide business intelligence, and surface actionable information to support the Neighborhood Street Teams,” the document states. “RFI responses will inform a Vendor Day in June for vendors to demonstrate potential products and support a future procurement effort.”
The program is a realignment that encompasses seven city departments (Public Health, Homelessness and Supportive Housing, Police, Fire, Sheriff, Public Works, and Emergency Management) “to deliver a single strategy focused on geographic neighborhoods,” the RFI says.
Mayor Daniel Lurie issued a one-year action plan as part of the realignment, which he announced in March. It reads: “Begin to improve technology and data systems to strengthen program effectiveness by supporting comprehensive client journeys, enabling seamless care coordination between providers, and facilitating accelerated and longitudinal performance tracking.”
Solutions may include software or hardware devices that support the Street Teams’ mobile operations in neighborhoods, the RFI says. The document spells out five needs:
- Data collection, intake and integration tools tailored for Street Teams to use in the field and/or as mobile applications.
- Systems for managers responsible for resource allocation to match clients to services and improve placements.
- Service coordination and collaboration tools that enable Street Teams to deliver integrated case management with automated workflows.
- Outcome tracking systems to report on key performance indicators to policy leaders and decision-makers and the public.
- Predictive analytics capabilities to support faster, more effective decisions.
“Software tools should integrate with existing systems (e.g., identify access management and mobile device management) and facilitate a centralized space for collaboration across departments,” the RFI says. “Off-the-shelf enterprise solutions that require minimal configuration will reduce the city’s technology debt and enable more standardized, efficient implementation.”
Options for city-managed cloud infrastructure-as-a-service and platform-as-a-service environments include Azure, AWS, Google Cloud and Oracle Cloud.
The RFI was issued May 16, and responses are due by 5 p.m. June 5. The deadline for vendor questions is 5 p.m. May 28. Respondents will be notified by June 13 whether they were chosen to present their proposals at a Vendor Day on June 23. “Selection will prioritize innovative approaches, potential for rapid implementation, and relevance to San Francisco's specific challenges,” the RFI says.
