Solano County is looking to combine offices to assist county property owners through backlogs, tests and delays that have come with the rollout of the county’s new property tax system.
The Solano County Treasurer-Tax Collector-County Clerk has teamed up with the Auditor-Controller and Assessor-Recorder’s Offices as the departments test, prioritize and work through the implementation of the system.
“The transition to a new property tax system, while necessary, has unfortunately caused a backlog of information that goes back multiple months,” said Solano County Assessor-Recorder Glenn Zook. “I sincerely appreciate everyone’s patience and understanding as we work to update the new system and apologize for any delays, confusion and/or frustration this transition may have caused property owners.”
The county transitioned to a new property tax system earlier this year to replace the antiquated 40-year-old legacy program that was no longer able to receive IT support. County officials said this transition prompted a few delays and caused some property owners to experience issues with their property tax bills, including receiving a tax bill under the prior property owner’s name, a tax bill that does not reflect the reduction in value from a Proposition 19 transfer, and/or a new property owner not receiving a tax bill at all.
“Our offices are aware of the concerns of our property owners and appreciate their patience and understanding as staff continues to address and work through these property tax system backlogs, issues and delays,” said Treasurer-Tax Collector-County Clerk Chuck Lomeli. “We realize these delays may have caused some property owners to incur penalties, and for that I encourage anyone with concerns regarding their bill to contact or visit the Tax Collector’s Office, as we have a process in place to formally review all penalties.”
Although the switch to the new system has created a backlog, county officials said this new platform comes with several enhancements for property owners, including a public access site with current and historical assessed property values, property tax data, including current and prior tax bills, payment history, online fillable forms and an e-cart for convenient payments.
Solano County property owners experiencing issues with property tax bills are encouraged to contact the respective county department for assistance.
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