They cover the state from Silicon Valley to the central valley and the southern beaches, and were recognized for their ongoing modernizations, integrations and transparency. Here’s a bit more on their accomplishments:
- San Joaquin County rose from sixth in 2022 to tie for third in this category as it modernized the enterprise and matched IT work to leaders’ strategic direction. In 2022, San Joaquin County stood up new case management systems for the district attorney and probation departments. Its Information Services Division worked with the D.A.’s and sheriff’s offices to create a new master name index for tracking case histories and eliminating duplication. A new IT and Enterprise Service Management System, when deployed, will provide county services via portals via responsive user interfaces, with self-service options. A new digital permits and licensing system will go live this summer with 24/7 access.
- Ventura County placed sixth this year, emphasizing collaboration in IT work through integrated apps supporting multiple agencies, and a memorandum of understanding bringing IT services to an important non-county transit agency. An IT governance committee created last year has approved new policy around e-signature and asset management; a new network virtualization platform and disaster recovery strategy reduce downtime and disruption; while an integrated firewall, antivirus, antimalware and email security solution enhances threat detection. One new GIS solution tracks and validates COVID-19 statistics by hospital. Another, designed to track flood control information, was repurposed as a resource for homelessness assistance.
- San Mateo County, which delivers IT services to more than 25 county departments, ranked 10th this year. Officials upgraded their website with Drupal, and real-time content updating. The new portal has enhanced resident services that include online permitting. San Mateo is data-driven, focused on reporting performance and using data to inform its program decisions. An Information Services performance portal documents department activities, fostering transparency. A new multiagency homeless outreach application centers on more effective service delivery with an internal innovation program to capture and implement creative ideas. The biennial Employee Innovation Challenge sparked projects including website chatbots and smart parking in the staff garage.
This story first appeared in Government Technology magazine, Industry Insider — California’s sister publication.
