IE11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.
nikki_davidson.jpg

Nikki Davidson

Nikki Davidson is a data reporter for Government Technology. She’s covered government and technology news as a video, newspaper, magazine and digital journalist for media outlets across the country. She’s based in Monterey.

The use of chatbots is exploding across government agencies at all levels, according to survey data. A local government expert weighs in on the dos and don’ts of implementing one that actually works.