About Northwoods
Northwoods is a technology partner to human services agencies, helping states and counties modernize the way they support children, families, and communities. Our software solutions streamline complex processes, strengthen workforce effectiveness, and turn data into actionable insight—so agencies can focus less on administration and more on outcomes. With deep domain expertise and a commitment to public service, Northwoods builds tools that bring clarity, coordination, and confidence to the people who power human services.
Our active California clients include Contra Costa County, Monterey County, Nevada County, Placer County, San Joaquin County, Santa Barbara County, Ventura County, Yolo County, and Yuba County
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Policy Assist uses secure AI to help workers navigate policies, including SNAP, TANF, and Medicaid eligibility rules, with speed and confidence.
Instead of searching through binders, PDFs, or shared drives, workers ask questions in plain language and receive accurate, up-to-date answers instantly—guided by Northwoods’ AI assistant.
It centralizes scattered policy documents into one intelligent, easy-to-use experience.
- Instant access to policy guidance
- Accurate answers backed by citations
- Always current with policy updates
How it Works
- Workers type a question—simple or complex—and Northwoods’s AI assistant scans the full policy set to return the exact, relevant answer.
- Responses include citations to the specific policy sections used, making it easy to verify and apply information correctly.
- Supervisors gain visibility into common questions and knowledge gaps to better target training and support.
Why it Matters
Eligibility policy is constantly changing and often difficult to interpret in the moment. Workers may spend 10–30 minutes searching for a single answer or make decisions based on outdated or incomplete information.
Policy Assist reduces that burden by providing fast, accurate guidance at the point of need—ensuring decisions are consistent, defensible, and aligned with the most current rules.
The Impact
For Workers:
- Faster, more confident decisions
- Less time searching through documents
- Reduced stress navigating complex or unfamiliar rules
- Improved accuracy and consistency
- Fewer errors and rework
- Stronger audit readiness and compliance
- Faster access to the benefits they’re entitled to
- More consistent decisions across staff
- Workers with more time to focus on service, not searching
Flexible. Scalable. Built for Your Team.
Policy Assist is designed to fit seamlessly into the way your agency works. It can be used as a standalone application or integrated into systems your workers already rely on. No matter your structure, Policy Assist scales to meet your needs and evolves as your policies and processes do.
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For more information, contact: Michael Drabek, Senior Account Executive
Schedule a free demo with Michael
