NEW STANDARD FOR PUBLIC SERVICE
- Unemployment benefits provide essential support during job loss, easing financial stress and allowing for better job matches.
- Efficient processing of claims is crucial for maintaining economic stability during downturns.
- State labor departments face challenges with outdated systems leading to long wait times and confusion for claimants.
- Many core systems are over 50 years old, lacking flexibility and causing communication gaps.
- Strong CX builds public trust, with only 36% finding government processes intuitive.
- Better CX leads to faster help for vulnerable populations, reducing the risk of poverty.
- Real-time interaction guidance helps agents provide accurate responses, reducing call times and frustration.
- AI-powered systems proactively engage claimants, reducing routine interactions and administrative overhead.
- Many labor departments lack modern tools for effective communication and service delivery.
- NiCE offers expertise and technology to help agencies modernize, ensuring security and accessibility.
