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NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. nice.com/government

  • Navigating government services can often be a complex and confusing experience for citizens. With numerous agencies and a myriad of services, finding the right information and assistance can be overwhelming. To address these challenges, we present an integrated front door to government services—a streamlined and unified approach designed to simplify and enhance citizen engagement. In this paper we outline the key solutions and benefits of our approach, aiming to improve the citizen experience and operational efficiency.
  • NICE’s new Integrated Front Door solution offers a single-entry point for government agencies to easily interact with citizens, enabling faster service and resolution for citizens’ inquiries.