Tax season drives millions of constituents to seek
government help. In 2023, the IRS saw a staggering 65% increase in calls. Most revenue departments had to ramp up staffing 25% to 100%.
This high demand can overwhelm service teams and lead to frustrating experiences. The solution? Supercharge your services with
AI-powered, customer-first technology and best practices—ensuring fast, efficient, and personalized support during peak tax season.
NICE’s new paper reveals how you can pave the way to exceptional tax service:
- Streamline processes by automating end-to-end services with one platform
- Reduce stress with 24/7 AI-powered integrated front door support
- Engage constituents with proactive conversations across channels
- Deliver faster issue resolutions with rapid, human-like self-service
- Learn why selecting the right technology partner is critical for success
Start conquering tax season with unmatched AI-powered solutions.
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
